Q: How do I place an order? Simply browse our website, select your desired item, choose your size, and click “Add to Cart”. Proceed to checkout and complete your payment.
Q: What payment methods do you accept? We accept Cash on Delivery (COD), bank transfer, and online payment via credit/debit card.
Q: Can I modify or cancel my order? Orders can be modified or cancelled before they enter the processing stage. Once processing begins, no changes can be made.
Q: How will I know my order is confirmed? You will receive a confirmation message via WhatsApp/SMS once your order is successfully placed and verified.
Shipping & Delivery
Q: How long does delivery take?
Ready to Wear & Unstitched: 2–4 working days
Bags & Accessories: 3–5 working days
Q: Do you deliver internationally? Yes, we ship internationally. Charges are calculated at checkout based on destination and weight.
Q: How can I track my order? Once your order is dispatched, you will receive a tracking number via WhatsApp/SMS.
Q: What if I miss the delivery? Our courier will attempt delivery again. Please ensure someone is available at the provided address.
Exchange & Returns
Q: What is your exchange policy? We offer exchange within 3 days of delivery for wrong size, wrong item, or manufacturing defect only. Unboxing video is mandatory for all exchange claims.
Q: Do you offer cash refunds? No, we do not offer cash refunds. Exchange only.
Q: What items are not eligible for exchange?
Used, washed, or altered items
Items without tags
Sale items
Claims without unboxing video
Products
Q: Are your products authentic? Yes, all products sold on wattire.com are 100% authentic. Please only purchase from our official website or outlets.
Q: Do product colors vary from images? Slight color variations may occur due to screen settings and lighting. We try our best to represent products accurately.
Q: How do I find my correct size? A size chart is available on each product page to help you find your perfect fit. Simply scroll down on the product page to view the size guide. If you still need assistance, WhatsApp us at 03158603825.